Complaints Procedure

How to complain to us.

We love our customers and are committed to providing everyone with a fair and honest service, so we take all customer problems extremely seriously. We aim to resolve problems you may have had within a timely manner and to the best of our ability. If you wish to raise a concern, please get in touch with using the method most convenient to you. It would also be helpful if you could include your car registration and the dealer from which you purchased it.


CarMoney Customer Care
Wright Business Centre
1 Lonmay Road
G33 4EL


0333 456 4550 - Press option 3 to speak with an adviser. 


complaints (at)


Unhappy with our response?

We are sorry to hear that you did not find our outcome satisfactory / or we have had 8 weeks to consider your complaint but have not yet issued you a final response. You may refer your concerns to to the ombudsman for review:

Financial Ombudsman Service
Exchange Tower
E14 9SR

Telephone: 0800 023 4567 
(You must contact the Ombudsman within 6 months of the date of our Final Response letter.)