Initial Disclosure Document

This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Important to read

Initial Disclosure Document

Our Finance Products

1. The Financial Conduct Authority 

The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this  information to decide if our services are right for you. Carmoney Ltd is regulated by the FCA (our registration  number is 674094. We are permitted to act as a finance broker for finance to purchase motor vehicles. 

2. Whose products do we offer? 

We offer products from a limited number of finance companies. Please ask us for a list of finance companies if you require one. 

3. Which service will we provide you with? 

We will provide product information to allow you to make an informed decision after we have assessed your  needs for: 

  • Conditional sale
  • Hire purchase
  • Personal contract purchase
  • Lease purchase
  • Contract hire
  • Personal loan 

4. What will you have to pay for our services? 

  • No fee for finance products
  • As a credit broker we can introduce you to a limited number of finance lenders and products to assist  you with your purchase. These finance providers may pay us for introducing you to them. 

You will receive a quotation which will tell you about any other fees relating to a finance product. 

At any point prior to a credit agreement being made you may request information relating to the likely amount of  finance commission we receive from our finance partners. This may be verbal or in writing. We will  confirm the ‘likely amount of commission we will receive in writing within 7 days. 

5. Who regulates us? 

Carmoney Ltd is authorised and regulated by the Financial Conduct Authority. Our FCA number is 674094.  Our permitted business is finance broking. You can check this on the FCAs Register by visiting www.fca.org.uk or by contacting the FCA on 0845 606 1234

6. What to do if you have a complaint? 

If you wish to register a complaint, please contact us: 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsmen Service.

7. Are we covered by the Financial Services Compensation Scheme [FSCS]?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and circumstances of the claim. 

Further information about compensation scheme arrangements is available for the FSCS. 

Our Insurance Products 

1. The Financial Conduct Authority 

The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this  information to decide if our services are right for you. Carmoney Ltd is authorised and regulated by the FCA our Reference number is 674094. We are permitted to arrange general insurance contracts. 

2. Which Service Will We Provide You With? 

You will not receive advice or recommendations from us. We may ask some questions to ensure the product is suitable for your needs however you will then need to make your own choice on how to proceed. 

3. Will You Have to Pay Us For Our Services? 

We do not charge fees for arranging insurance, we may however receive an economic benefit or retain  a part of any premium by way of remuneration. Our sales agents may also be remunerated on the sale  of individual products. Fees may be applied by insurers for such things as mid-term adjustments and  cancellations. Please check the individual policy information for full details. 

4. If You Have a Complaint? 

We always aim to provide a first class service, however if you have any cause for complaint, any enquiry can  be raised by either email, in writing or by telephoning us. We can be contacted at the following 

CarMoney Limited 
Pioneer House 
2 Renshaw Place 
Motherwell  
ML1 4UF 

Tel. 0333 456 4550  
complaints@carmoney.co.uk

Should you remain dissatisfied, you have the right to ask the Financial Ombudsman Service to review your  case. You should write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567

5. Are we covered by the Financial Services Compensation Scheme [FSCS]?

You may be entitled to compensation should we be unable to meet our liabilities as an insurance intermediary under the Financial Services Compensation Scheme. Your entitlement to compensation will depend upon the type of business and the circumstances of your claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit or for compulsory classes of insurance, insurance advising, and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from FSCS.

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